Terms & Policies

Welcome to EchoVibes. Please review our policies below to understand how we serve you.

Shipping Policy

At EchoVibes, we're committed to delivering your premium audio products quickly and safely.

Processing Time

Orders are processed within 1-3 business days. You'll receive a tracking number once your order ships.

Shipping Methods & Times

Standard Shipping: 5-10 business days
Express Shipping: 2-5 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available on orders over $50.

International Shipping

We ship worldwide. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive an email with tracking information so you can monitor your delivery.

Returns & Exchanges

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be:

Unused and in original condition
In original packaging with all accessories and documentation
Accompanied by proof of purchase

How to Initiate a Return

Contact us at support@echovibes.store with your order number
We'll provide you with a return authorization and shipping instructions
Ship the item back using a trackable shipping method
Once received and inspected, we'll process your refund within 5-7 business days

Exchanges

If you'd like to exchange an item for a different product, please contact us and we'll arrange the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Non-Returnable Items

For hygiene reasons, earbuds and in-ear headphones cannot be returned once opened unless defective.

Warranty

EchoVibes stands behind the quality of our premium audio products with comprehensive warranty coverage.

Warranty Coverage

All EchoVibes products come with a 1-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.

What's Covered

Manufacturing defects
Component failures under normal use
Workmanship issues

What's Not Covered

Damage from misuse, abuse, or accidents
Normal wear and tear
Water damage (except for waterproof-rated products used within specifications)
Unauthorized repairs or modifications
Lost or stolen items

How to Make a Warranty Claim

Contact us at support@echovibes.store with your order number and description of the issue
Provide photos or videos demonstrating the defect if requested
We'll assess your claim and provide repair, replacement, or refund options
If approved, we'll provide prepaid shipping labels for warranty returns